Refund Policy

  

Our Love-Your-Product, No-Hassle, 100% Satisfaction Guaranteed, Easy Refund, 30 Day Money Back Guarantee !

We know shopping online can be scary because you don't always know what you might get in the parcel after buying it; or the items you have purchased just does not meet your expectations for whatever reasons.  

When you shop at The Store Avenue, we truly want you to have a risk-free, great shopping experience because our founders believe in building long term relationships with our customers. 

Because of this, we would like to offer you our 100% satisfaction money back guarantee...but we won't just stop there. We also promise that you will love your unique, not-available-anywhere-else products (most of our products are designed in house and manufactured)...all while being treated like a VIP with our great customer service and support!

At any time within 30 days, if you decide that any of our products have not met your expectations, just email our 24/7/365 days support team and we'll give you a full refund. 

If you aren't satisfied we would not feel right keeping your money, so we have made the entire refund process VERY EASY. Just to be absolutely clear, it is unconditional with no strings attached, no long forms to fill out, nothing to prove and we promise we won't question you like a criminal.

And you won't have to wait long either, we will issue any refund within a few short days and make the entire process as smooth and as easy as we possibly can. In fact, we are so confident in our products and service that we're making this promise...anyone who requests a refund will receive, without question, hassle or any delay, your full money back!

 

Easy Returns Process

  1. Contact us by using this form here, or emailing our support at info@thestoreavenue.com
  2. We will let you know the address to return the items to
  3. Cover the shipping cost and send the products back to us
  4. Once we receive the items we will immediately apply the refund back to your credit card or original method of payment

  

Size Exchanges

If your custom or hand crafted products does not fit perfectly, we are happy to provide a free exchange of 1 size up or down your original order for clothing products, or up to 2 sizes up or down from the size you have ordered for footwear products. 

 

Free Products

Any products that you receive for free do not qualify for shipping refunds, unless received damaged or broken upon arrival with an image proof.